Shipping & Ordering Policy

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Order Processing

Orders typically ship Tuesday or Wednesday to support safe weekday delivery.

Most orders ship within 2–5 business days. You’ll receive tracking once your order is packed and ready.

If you need a specific ship date, please contact us before ordering.

Customers are responsible for providing a complete, accurate shipping address at checkout. ReefxCross is not responsible for delivery issues caused by incorrect or incomplete address details.

Local Pickup (Central New Jersey)

Local pickup is available in Central NJ by appointment.

Once your order is ready, we’ll coordinate a pickup time window. Please arrive within the scheduled window to ensure livestock stability.

Shipping Methods & Rates

We ship only to the address provided at checkout.

We do not ship to:

• P.O. Boxes

• APO/FPO addresses (livestock)

Standard Shipping

• Orders $399 and under: $49.99 standard shipping

• Orders $400+: Free standard shipping

Extended-Zone / Remote-Area Shipping

Expedited shipping costs can increase significantly based on carrier zones and distance. In addition to Alaska and Hawaii, some long-distance continental destinations may require an added shipping charge (for example: Idaho, Montana, Wyoming, North Dakota, and South Dakota).

If an extended-zone surcharge applies, we will contact you prior to shipment with options (hold, upgrade/downgrade service, or approve the additional cost).

Note: carrier pricing varies by destination, service level, and ship day; expedited services are quote-based through the carriers.

Shipping fees are non-refundable.

Weather Hold Policy

Livestock safety comes first.

If extreme heat/cold is forecast along the route or at the destination, we may delay shipment until conditions improve. You may also request a weather hold at any time prior to shipment.

Weather holds do not cancel orders — they simply pause shipment until a safe window is available.

Sales Policy

All livestock sales are final.

Coral coloration and appearance can vary based on lighting spectrum, camera settings, and your tank’s conditions.

ReefxCross is not responsible for losses during or after acclimation.

DOA (Dead on Arrival) Policy

In the rare event of a DOA:

You must email clear photos within 1 hour of delivery confirmation.
After 1 hour, all guarantees are void.

Required photos:

1. Coral inside the original bag/container it arrived in (do not remove)

2. Temperature reading of the water in the sealed bag/container

3. Coral in water under white lighting (if applicable/possible without removing from original packaging—if you can’t do this safely, tell us and we’ll advise)

Important:

• Do not discard any items until instructed.

• No refunds are issued.

• If DOA is confirmed within the window, we will provide a replacement of the same or comparable item (customer covers shipping), or store credit if no comparable replacement is available.

• We are not responsible for DOAs caused by carrier delays.

• Shipping charges are non-refundable.

DOA = Dead on Arrival